We take customer service seriously, always striving to exceed our clients’ expectations. We are proud of our clients’ comments and feedback. The trust and relationships that we build with our buyers and sellers goes beyond a transaction. We are proud of our 5-star service and, as you can see from the comments below, so are our clients.
Pam was great to work with and I highly recommend her if you are in need of a real estate professional. She was fantastic in all phases of the process: staging, contractors (painters / electricians), marketing, communication, negotiation, and working with the attorneys. Pam is very motivated to close deals and has superior knowledge of the north shore market. Tons of connections!
Hayley is an absolutely amazing realtor and person! We were at our wits end with another realtor. Our beautiful home in a great part of the city was not selling at all and we were flummoxed. Our home had been on the market for 7 months! Although we had talked with our realtor and expressed dismay, nothing was happening. As you can imagine having a house on the market for any time, let alone 7 months while having a toddler at home is a nightmare! To make a long story short, I met Hayley not as a realtor but in another capacity. She saw our home and noticed it was on the market and we started chatting. I told her how confused I was that we’d had no offers when everyone said how nice our place was. She saw that it didn’t make sense either. Within a week Hayley met with my husband and I and told us about the market, explained what she would do in regards to our home, etc. It was obvious she was extremely knowledgeable about the Chicago market and all its facets. We hired Hayley and she helped immensely with every part of the process. She came over and told me anything I needed to fix, put away or redecorate a certain way. She did a lot of work just to prepare and stage our home and this is right after she had a newborn! We had her list our house and within 3 days we had multiple offers over what we had listed at!!! We didn’t need to show the place anymore which was wonderful. A few weeks before closing, our buyers had a problem wherein one party lost their job. Devastatingly, they would not be able to qualify. That very afternoon Hayley had reached out to other people who had offered and we had a new contract! We closed on our house successfully and easily a few weeks ago. If you are looking for a realtor look no further than Hayley. I can’t express how amazing she is and how she goes the extra mile 100% to make your sale happen. We feel so lucky to have found her and would use her again in a heartbeat. You can trust her implicitly with your real estate needs.
Pam is the consummate real estate professional. Her thorough knowledge and understanding of the process enables her to explain each and every nuance in plain language. We changed direction on Pam several times and she turned on the dime with the same incredibly high energy from start to finish. If you are considering any real estate transaction in the Lakeview, Lincoln Park, Lincoln Square or Andersonville areas of Chicago you are doing yourself an injustice if you don’t at least meet with Pam. This also equally applies to the North Shore. I have personally been involved in many real estate transactions in the Chicago area with many talented real estate people. Pam MacPherson is the best.
Hayley was seriously a godsend and I would recommend her a million times over! This was not our first time purchasing a home, and she was definitely not the first realtor we’ve worked with. However, she topped them all. We came into this thinking we would wait about 6 months before actually purchasing a home, but actually ended up finding one we loved within 2 weeks. But, the home we lived in was not even listed yet- it also was not in the greatest area. Regardless, in order to get this new home, we had to sell our home almost immediately. Other homes on our exact same block had been on the market for 8 months all the way up to 2 years!! Needless to say, we weren’t very confident. But, Hayley helped us stage our home and prep it for a sale. She also had professional photographers come and take listing photos. She listed and sold our home (with multiple offers) within a week!!! Then that offer fell through and she found another buyer 3 days later! It was insane. Because of that we were able to purchase the new home on the same day we sold our other home. There was a lot of craziness in between the listing and closings, which was all out of our control, but she handled everything like a pro and helped keep me sane. She knows what she’s doing and knows the business, plus she can refer you to so many people from attorneys, to lenders, to handymen, and even movers. She was definitely a pleasure to work with and if you are searching for a realtor, trust me when I tell you she’s the one!
After several failed attempts at selling my childhood home in Glenview, we finally decided to change realtors. Pam was a breath of fresh air, seeing the house in a new light, aggressively marketing and showing it made us feel renewed optimism that we would get the price we wanted and the transaction would go smoothly and efficiently. My siblings and I felt that Pam would do whatever it took to sell our home…even paint an accent wall herself on a Sunday afternoon if it would make the living room more contemporary. She often arrived early to ensure that everything was perfect and ready for the showing. Always dependable, upbeat, flexible and responsive to our needs, Pam fought for what was best for us…She was our ally and advocate throughout the whole process. Pam is a professional – serious and knowledgeable, yet warm, funny, charming and a pleasure to work with. We highly recommend Pam – as a realtor and friend.
Hayley is a joy to work with! She’s very responsive to emails/texts/phone calls and she knows the real estate market well. She was a true advocate during every stage of my searching for and buying my first condo and made it a truly personal experience. She even offered guidance and references for renovations, and in true character followed up months afterward to see that we had been successful. She is also a wonderful teacher – knowledgeable, patient, and eager to answer questions. Hayley’s work ethic is truly inspiring, and I would wholeheartedly recommend her services to any potential buyer. When it comes time to sell, I will be contacting her again. Until then!
I can’t say enough about Pam’s excellent client service. We literally would not have a finished house to call home without Pam’s dedication to seeing it through construction. Pam was our onsite project manager, forcing the development along and ensuring our builder stayed on schedule and true to their word in delivering an exceptional product. Pam made our dream home possible. We will be forever grateful for the passion and love she put into making sure our home was perfect.
Working with Hayley was the best experience I have ever had with a Realtor. I have never had someone work so hard and tirelessly so that the process was as seamless and easy for me as possible, and bringing me a perfect buyer and top dollar for my property. She even took the whole staging process as a free service, by designing and coordinating workers for repairs and upgrades so that the property was in the best shape to help bring in the most buyers and it worked! Not only did she give 110%, she was extremely knowledgeable, very professional and responsive, and a hell of a negotiator! I will definitely use Hayley in the future and couldn’t recommend her enough, she is simply the best!
As transplants from Louisiana we had no knowledge of the area and Pam patiently showed us houses from the western suburbs to the north. She went above and beyond to help us get to Chicago and we would recommend her to anyone looking for a knowledgeable and professional?
We highly recommend Hayley Westhoff!! She is the most reliable and efficient realtor we have ever worked with; her preparedness exceeded our expectations. She represents her clients with the highest amount of class and professionalism. She also is a high recommendation for first-time home buyers. Hayley equips you with the perfect compliment of industry knowledge to help you make the best home purchase, whatever your budget may be. She will walk you through every stage of the home buying process, offering a true partner with the skills and experience you need to make this process a seamless experience. We will be looking to Hayley for any future real-estate transactions and we recommend the same for anyone else!!