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Testimonials

We take customer service seriously, always striving to exceed our clients’ expectations. We are proud of our clients’ comments and feedback. The trust and relationships that we build with our buyers and sellers goes beyond a transaction. We are proud of our 5-star service and, as you can see from the comments below, so are our clients.

MacPherson Westhoff Group | Your Urban to Suburban Concierge
Average rating:  
 106 reviews
by Erin M on MacPherson Westhoff Group | Your Urban to Suburban Concierge

Lauren was an absolute pleasure to work with! My fiance and I worked with Lauren to sell our condo and buy a new one. Lauren is incredibly knowledgable about the buying and selling process. She was very patient and flexible with our work schedules while we were searching for our new home. We were always impressed by the listings she showed us, we could tell she listened to our preferences and stayed within our budget. Lauren was always just a text or phone call away, we really appreciated her responsiveness. You can't go wrong working with Lauren to buy and/or sell! Also, Lauren listed our place and it sold at list price in less than 2 days! We were extremely happy with her services.

by Samantha K on MacPherson Westhoff Group | Your Urban to Suburban Concierge

I was referred to Lauren from my boss and I'm so glad I made the connection. Lauren was amazing from start to finish. Lauren set up an appointment to meet me initially so we could talk about what I was exactly looking for. She constantly kept me updated on new properties and made herself available to show them. She knows what to look for when looking at houses and can see past cosmetically appealing houses for issues. When I finally put an offer on a home Lauren was leaving out of the country and still managed to handle everything for me from the very minute she boarded her flight and while still being out of the country. She is very detailed and on top of everything! I highly recommend Lauren and will for sure use her again if the time ever comes for me to purchase another home!

by Lindsay J on MacPherson Westhoff Group | Your Urban to Suburban Concierge

Lauren was so wonderful to work with! I was a first time home buyer and she helped every step of the way. I didn't really know what I was getting in to, but she answered every question I had. She also was great at dealing with my indecisiveness when we were looking at places and did not push me on anything. It was great hearing her opinions on how to decorate and set up the different places so I could try and vision the home as my own. Once I found my place, she provided a great list of referrals so I did not have to look for those on my own. So glad I found Lauren to help with this process!

by Catherine S on MacPherson Westhoff Group | Your Urban to Suburban Concierge

Lauren was fabulous from researching the property (we purchased it as an investment) to assisting along the way with all the paperwork and details that need to be taken care of. We are self-employed so obtaining a mortgage has always been a challenge -Lauren found the perfect fit for us and helped us throughout the entire process. I can honestly say this would not have gotten done without her. I highly recommend anyone looking to buy in the city of Chicago or any of the suburbs contact Lauren she is one of the best a true professional

by Caroline C on MacPherson Westhoff Group | Your Urban to Suburban Concierge

Lauren was great! I was a first time home buyer and had ZERO idea of what I was getting into. She was extremely patient and answered all of my questions. Additionally, I did a Reno loan and while it wasn't the easiest, she always kept me updated and in the loop with what was happening and in the end I wound up closing early!!! On top of all of that, she was also able to provide great referrals for an attorney, appraiser, AND contractor. Honestly don't know if I could have made it though without her!

by Mandy K on MacPherson Westhoff Group | Your Urban to Suburban Concierge

Lauren is a wonderful realtor! She worked with me on both the sale and purchase of condos. She is very organized and always communicated with me, keeping me in the loop of what was going on. She does her research, is patient, gives great ideas and advice and was always super responsive to any questions I had! She made what can be a stressful situation feel much easier!

by Eliza B on MacPherson Westhoff Group | Your Urban to Suburban Concierge

Lauren was a fantastic real estate agent when we were buying our first home. During the search, she was responsive and flexible, and when we were under contract she answered all of our questions as they came up. I would highly recommend Lauren.

by Jake W on MacPherson Westhoff Group | Your Urban to Suburban Concierge

Last week Lauren helped me close on my first property and I couldn’t have been happier for trusting her to be my agent. The whole process from start to finish exceeded my expectations. Lauren always showed up to each property with a smile and a ton of information on the house and local area. I always felt like I was her only client even though I knew she had many other clients. Any email, text or phone call was immediately responded to and she never made me feel like I was asking dumb questions. There was never a “Ok, whats next” moment. Once we found the property I liked, she kicked into gear and already had recommendations ready to go(attorney, lender, inspector) all of which did an amazing job. She organized everything and kept everyone in the loop. Towards the end I truly felt like I was just able to sit back and let them work! There is obviously a lot more that I could say about Lauren and all the help she did for me, she will definitely be my next agent. Thanks again Lauren!

by Cory G on MacPherson Westhoff Group | Your Urban to Suburban Concierge

I was extremely satisfied. Lauren went above and beyond throughout this whole process. She put in so much work exploring my dream area and I felt we truly saw every available condo within my parameters. She was available at any time for questions and was a wealth of knowledge as I embarked on this process. I would highly recommend her in the future and will certainly be using her myself for all future real estate needs. Lauren was available by email, text, and calls. She was very prompt with her responses and reached out often to check in.

by Zach K on MacPherson Westhoff Group | Your Urban to Suburban Concierge

I had a great experience! Lauren was very accommodating, responsive, and informative throughout my entire home buying process. They made me feel very comfortable while buying my first home. Lauren was always on top of all email correspondence between the myself, the seller, and the attorneys. Any time there was an update, Lauren called me to inform. I never felt that there was a lack of communication.

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